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IT Services

Before you submit a ticket...

If you are trying to login to your account for the first time, you must setup a permanent password before you can login to MyAU, Canvas or Email.

The instructions are in this article: https://www.avila.edu/online-tools/itservices/account-access

If you forgot your password, you can reset it by going to: https://password.avila.edu/accounts/Reset

Enter your username and select either your personal email address or mobile number from the choices provided (do not choose your Avila email unless you are still receiving email on that account). This will send you a recovery code and allow you to reset your password.

Thank you,
Avila IT Services



To contact IT Services:

Contact Information


ITS Help Desk: (816) 501- 2900

ITS Email Address: helpdesk@avila.edu

Upcoming Maintenance


Maintenance: None Planned

Services Impacted: 

Services Down: N/A

Services Up:

If you have any questions please contact the Information Technology Help Desk at (816) 501 - 2900 or helpdesk@avila.edu 

Who's at the Help Desk?


The help desk schedule is currently being revised and will be posted soon.

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