Before you submit a ticket...
If you are trying to login to your account for the first time, you must setup a permanent password before you can login to MyAU, Canvas or Email.
The instructions are in this article: https://www.avila.edu/online-tools/itservices/account-access
If you forgot your password, you can reset it by going to: https://password.avila.edu/accounts/Reset
Enter your username and select either your personal email address or mobile number from the choices provided (do not choose your Avila email unless you are still receiving email on that account). This will send you a recovery code and allow you to reset your password.
Avila IT Services
To contact IT Services:
Who's at the Help Desk?
The help desk schedule is currently being revised and will be posted soon.