Before you submit a ticket...
If you are trying to login to your account for the first time, you must setup a permanent password before you can login to MyAU, Canvas or Email.
The instructions are in this article: https://www.avila.edu/online-tools/itservices/account-access
If you forgot your password, you can reset it by going to: https://password.avila.edu/showLogin.cc
Enter your username and current password in the 'Sign in' box, you will then be prompted to change your password:
Avila IT Services
To contact IT Services:
Who's at the Help Desk?
The help desk schedule is currently being revised and will be posted soon.